Yes, we do. You can freely order from all over the world.

All shipments are conducted from Venice, Italy.

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

We accept all major credit cards (VISA, Mastercard, AMEX, UnionPay) and PayPal payments. You also can see available payment methods below the "checkout" button.

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we do not ship on weekends.

At SHKOS, we uphold the highest standards of customer service and fulfillment. While we strive to ensure timely delivery of all orders, unforeseen circumstances may occasionally arise. If your order does not reach you within 30 days after shipping, rest assured that we have robust procedures in place to address such situations and you will get full refund. Your satisfaction and trust are of utmost importance to us. In the event of any delivery issues, please contact our dedicated customer support team atsupport@shkos.comor via the contact form in our support section. We are committed to promptly resolving any concerns and ensuring that you receive the exceptional service you deserve.

The prices displayed on our site are tax-free in Dollar and Euro, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

We suggest you to read our Refund Policy. For all your other questions please contact us atsupport@shkos.com.

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible. We also suggest you to read our Refund Policy.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account. We also suggest you to read ourRefund Policy.

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number in, "ORDER TRACKING" tab on our website to track the status of your delivery.

Yes, we take your privacy seriously. Our website uses secure encryption to protect your personal information, and we do not store your payment details. You can read our Privacy Policy.

It's crucial to double-check your shipping address before confirming your order. If an error is discovered, please contact us immediately at support@shkos.com with your correct address. Changes cannot be guaranteed after 12 hours of ordering.

Currently, we do not offer gift cards. However, it absolutely does not mean that we will not have gift cards soon. You can explore our wide range of products to find the perfect gift for your loved ones.

To stay updated on our latest products and exclusive promotions, you can subscribe to our newsletter by providing your email address. Look for the subscription option at the bottom of our website.

Unfortunately, once an order is placed, we cannot guarantee changes to the size or color. Please carefully review your selections before confirming your order.

If you have allergies or specific material concerns, please review the product descriptions or contact our customer service team at support@shkos.com for more information before making a purchase.

We strive to offer products that are cruelty-free and environmentally friendly. Please check individual product descriptions for specific details, and feel free to contact us if you have any concerns.

If you face any technical issues while using our website, please reach out to our support team at support@shkos.com. We will promptly assist you in resolving any problems.

To use promo codes or discounts, enter the code at the checkout page before completing your purchase. Make sure to review the terms and conditions of the promotion to ensure it applies to your order.

We offer a reserve and collect service. This is available on the checkout page. Please be aware, if the product is not available in a local store, you are unable to reserve it.

We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete. We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it. Should you have any queries about your return, please feel free to contact our Customer Service team at support@shkos.com.

If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.